Endorsements
"One of Jennifer's greatest strengths is the breadth of her talents. She can do everything from user research to design, to implementation and usability testing.”
- Elaine McCann, Usability Architect, Quattro Wireless February 23, 2009
"Jennifer has exceptional design and usability instincts. She is incredibly professional, well-organized and passionate about the ultimate success of a given feature or product."
- Erik Bator, Principal User Interface Designer, RSA Security Inc. September 13, 2007
Work History
Quattro Wireless Waltham, MA
Senior Usability Engineer [10/07 – 11/08]
Quattro Wireless is a start-up company, therefore in addition to my primary role as usability engineer, I also worked as a user experience designer and performed some web designer/developer tasks. I was responsible for conducting usability testing, heuristic evaluation, and user research as needed. I also functioned as a usability consultant on design projects and lead smaller design efforts. I implemented many of our UI designs in XHTML and CSS (with some JavaScript); and maintained a dev environment and my own build.
RSA, The Security Division of EMC Bedford, MA
Senior Usability Engineer [01/06 – 10/07]
At RSA I lead the design validation and usability testing efforts for all RSA products: software (web, Windows, and mobile) and hardware. In this position I was responsible for the operation and maintenance of the usability lab, training co-workers, supervising interns, and designing and conducting usability testing and other validation activities. I supervised approximately 6 validation activities a quarter, conducted approximately 3 validation activities myself. In this role I also fill in as a user experience design lead as needed on short term projects.
User Experience Designer [06/03 – 12/05]
User interface design lead, working with development teams varying in size. In this position I have worked on consumer web products and enterprise software products (Windows and browser-based), coordinated and facilitated usability testing, led an effort to create design standards for our desktop product suite, documented these standards on our corporate intranet in a web based style guide, conducted research designed to assess user need, run the usability lab, started an effective usability testing program.
Freelance Graphic Design NY
Graphic Designer [06/00 – 06/03]
Web: Niagara University, Bigelow Fleming, Elizabeth Licata, Andy Klatt
Print: Grever’s Hodge Flower Shop, Capital Fence Co., VicZoo
Publication: ARTVOICE, alternative weekly newspaper
Rensselaer Polytechnic Institute, Troy NY
Webmaster [06/01 – 12/02]
Designed and facilitated usability testing; overhauled site architecture and design: www.llc.rpi.edu.
Research Assistant [06/01 – 12/02]
For this project, I assisted lead researchers, attended participatory design meetings, led focus group discussions, drafted the test plans for and conducted usability testing, and worked on the visual design and layout; assisted in research analysis; and provided training for a variety of community organizations in basic computer skills, graphics and website creation.
Buffalo Spree Magazine Buffalo, NY
Graphic Designer [06/99 – 06/00]
Designed and laid out magazine using Photoshop, Illustrator and Quark; designed advertisements; archived past issues electronically; set and maintained deadline schedules.