Endorsements
"[Jennifer] has tremendous user experience design and usability aptitude. Moreover, she has the necessary personal skills to ensure that her designs are implemented correctly by engineering teams."
- Gideon Ansell, UI Architect, User Experience Design, RSA Security August 31, 2007
Contextual Inquiry / Field Visits
My Philoshophy
Contextual inquiry is a structured method for performing field interviews or field visits. The goal of any contextual inquiry or field visit is to observe the user in their native environment -- because the context of use is essential to any design. The users' true environment cannot be replicated in a lab, therefore field visits are an extremely valuable tool. The visit also establishes a personal connection and partnership with the user which can be useful later in the design process as well.
Field visits can be conducted in the work environment or home environment depending on the product under design.